Shipping Policy
We understand you are excited to receive your order, and so are we! Our goal is to offer you the best shipping options, no matter where you live.
Update Regarding COVID-19
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
The time frame of an order delivery is divided into two parts:
- Processing time + Shipping time
- Order Fulfillment
Creating your custom-made bracelet takes 2-3 business days if you have provided a wrist size as well as a valid address, it is then prepared for shipping.
Please note that we are not able to ship to an APO/FPO/DPO address
- Standard Shipping time+Shipping fee
- USA: 7-12 business days (Free shipping within the continental US)
- Rest of the USA: 20-30 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- Belgium, Czechia, Hungary, Ireland, Luxembourg, Norway, Romania, Switzerland, Andorra, Croatia, Estonia, Latvia, Slovakia, Slovenia: 7-12 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- CA: 7-12 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- NZ: 7-15 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- Malta, Iceland, Faroe Islands, Costa Rica, Argentina, Serbia, Chile: 10-25 business days (cost free for orders over 79.99 USD, otherwise 11.99 USD)
- Philippines: 7-12 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- Lithuania, Bulgaria, Thailand, Russia, Austria, Denmark, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom: 6- 12 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- India, South Africa, Greece: 10-25 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- Finland, Mexico: 8-14 business days (cost free for orders over 79.99 USD, otherwise 11.99 USD)
- Hong Kong SAR, South Korea, Singapore, Indonesia, Japan, Malaysia,: 7-15 business days (cost free for orders over 79.99 USD, otherwise 7.99 USD)
- In addition, we also provide Expedited Shipping
- USA: 3-7 business days (29.5 USD)
- Canada: 3-7 business days (36 USD)
- South Korea, Singapore, Japan, Malaysia, Indonesia: 4-7 business days (29.5 USD)
- New Zealand: 3-7 business days (30.5 USD)
- Lithuania, Bulgaria, Thailand, Russia, Austria, Denmark, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom: 5-8 business days (30.5 USD)
TRACKING
After the preparation process of your order is over, you will receive an email reminder from us. You can track the status of your order according to the tracking information provided by the email.
DELAYS
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you have doubts or any special requirements, you can always contact our Customer Service Team at service@beadsecret.com for help, we will do everything in our power to help you solve the case.
Note: Shipping times are estimates quoted by our courier companies, so Beadsecret cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Beadsecret will do our best to limit any inconveniences that may arise.